Overview:
It is the intention of Sussex Entertainment Limited to provide customers with an efficient service, to be transparent and moral in our approach to dealing with our customers and to comply with all current regulations relating to distance selling (mail-order). If there are any problems in connection with your order, we will endeavour to keep you fully informed.
Goods and services are not sold on a trial basis – you should be sure that you have checked the suitability of a particular product or service before you order – if you are in any doubt, please contact us and speak to one of our highly-trained representatives.
We don’t sell, rent or otherwise share any of your data or information. If you choose not to receive our electronic newsletter, we will honour this request. We respect your privacy, however during the process of placing an order and receiving goods and services from us, we will send you emails to keep you informed of the progress and to act as a confirmation of your order with us. You can view our privacy policy by clicking the link to the left.
Your credit card details are stored on our highly secure database (using SSL server technolgy) for a maximum of 28 days. All credit card transactions are handled by a reputable credit card processing (Your payments are processed by The Royal bank of Scotland by Protx.com) they adopt ‘industry-best’ levels of security to protect you and us from fraud, in accordance with all current legal regulations.
We take fraud very seriously and if we feel that any transaction is in any way suspicious, in accordance with the UK banking regulations, we will have no other choice but to inform the relevant police force of any such fraud suspicions.
Stock status is now shown on our website. This is a simple calculation of the stock held in our warehouse and the stock held by either the manuacturer or our supplier. Sometimes when a supplier cannot supply this information they are asked for an exstimation. Stock status is usually quite accurate but if your order is extremely urgent or you require more than we are showing please contact us as we will probably that we have sufficient stock to hand, but it is best to check.
Subject to stock availability, although we endeavour to process orders on the working day they arrive, orders are usually processed within 2 working days from receipt. We will deliver the goods usually within the guidelines set out on this web site, however, if we cannot meet these guidelines, we will let you know. We may choose to part-ship orders, but any additional carriage charges due to this will be at our expense. If an order can not be fulfilled within 28 days you shall be entitled to a full refund less the cost of any goods already delivered.
In the event of you receiving faulty goods or services, please contact us immediately by email (this provides an audit trail). Please act quickly to inform us of any problems.
Faults should be reported to us within 7 days of receipt of your goods. Within 14 days of delivery, our courier will collect items under 10Kg gross weight or financial arrangements will be made to recover and replace the goods. Items or full consignments over 10Kg will be on a strict "return to base" basis and will be your full responsibility to return for replacement or repair. After 14 days it will be your full responsibility to return the faulty items at you own cost regardless of weight.
Physical goods are sent using either the Royal Mail or other delivery/courier companies. The companies we use to deliver goods to you will always require a signature upon delivery, therefore, please ensure that someone will be available to receive and sign for your goods.
If goods are returned to us, or in the case of Royal Mail, destroyed because the delivery person / courier company was unable to get a signature, you may have to pay a repeat delivery charge, or where the item may have been destroyed by Royal Mail, pay the order value again.
Finally, we are only human! We always try to do our best, but if we do make a mistake, let us know and we’ll put it right.
The Smaller Print:
This web site serves as an invitation to tender: if you offer and we accept, the contract for the supply of goods and services will incorporate the following terms:
- We reserve the right to refuse or cancel orders at our discretion.
- Claims for damage must be made in writing (ideally via email) and received and confirmed at our office within 4 days of receipt of goods.
- Claims for non-delivery must be made in writing (email or post) and received at our office within 15 days of the delivery date.
- Title to the goods shall not pass to you until we have received (in cash or cleared funds) payment in full of the price of the goods, and you have a receipt or invoice to prove so, and all other goods agreed to be sold by us to you for which payment is then due.
- Until such time as the property in the goods passes to you (and provided the goods are still in existence and have not been re-sold) we shall be entitled at any time to require you to deliver up the goods to us, and if you fail to do so forthwith, to enter upon any premises of yours or any third party where the goods are stored and repossess the goods.
- Products, services, prices & offers may be changed without notice. We reserve the right to refuse return of orders. Stock items may not be returned without prior written agreement, and are subject to a 20% handling charge. We do not accept return of specially ordered non-stock items.
- However, under the distance selling regulations, if you are a consumer, you are entitled to cancel orders within 7 days. If you decide to cancel an order you must notify 'Sussex Entertainment Limited' in writing or by e-mail (must be confined with a return email) within seven days from the date of the delivery of the goods. The original packaging must be retained and the goods to be returned should be unused and in a pristine, re-saleable condition. You will be responsible for the return of the goods, which must be sent back to our address promptly. Should you fail to return the goods, we will charge you our costs for recovering them.
- For accounting / legal purposes, all orders and related paperwork are archived by us for a minimum of 5 years. This information can be obtained by contacting us. A small charge of £10 will be levied to cover our time in retrieving and sending you this information.
- If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected thereby.
- No other conditions shall apply unless expressly agreed in writing.
- When purchasing any product(s) from us which may require certain licenses or permits we will not be held responsible for people who break the law by not obtaining such a licence or permit.
- By modifying or otherwise changing any internal configuration of any of our products instantly invalidates any warranty. Additionally we will not be held responsible for anyone who breaks the law by performing any modifications which may render any equipment illegal to use.
|
